If you are not satisfied with your purchase, please take note of the following requirements and procedure:

• Please inspect your purchase as soon as possible after receipt thereof.
• Please notify us within 7 days from the date that you received your item(s) if you would like to return it.
• All returns are handled off the website, so kindly email us at veronique@tallstory.co.za and specifically state the reason for the return so we can address the matter accordingly.
• Item(s) to be returned must be unworn, unwashed, free of stains, odours and any signs of wear. They must also be placed back into the original packaging.
• Once we have authorised the return, you can either send the item back to us via courier, or you can drop it off at the following address:
  • 99 Sarel Cilliers Street, Rynfield, Benoni, Gauteng
• The shipping cost to return the item to us will be at your own expense. We recommend that you use a tracking service to return the item and obtain proof of postage; we do not accept responsibility for item(s) lost, damaged or in transit.
• We do not refund the original shipping fees and you will have to pay shipping for the replacement item that you choose.
• Please ensure when sending an item back to us that your full name and order number reflects on the parcel.
• We must receive the items back within 14 days of our confirmation of the approved return.
• Once we have received the returned items, and are satisfied with the above-mentioned requirements, we will then arrange a refund, excluding the shipping charge. The refund will be affected within 7 days of the receipt of the returned item.